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INTERACTIVE WEBINAR:
CUT THE WAIT - 5 STEPS TO SPEEDY CUSTOMER SERVICE

A fresh approach to customer engagement

Date and Timings: Wednesday, 27 October 2021 | 11:00 am – 12:00 pm GMT+3

As the world evolves and global lines blur, every organisation is trying to find innovative ways for growth. Customer service is at the core of every organisation’s success in today’s competitive market. As more businesses move online, with brick-and-mortar shops closing and with more customers interacting with brands remotely, having the customer service strategy is much more important than ever. As things change the lines between sales and customer service are getting hazy. In such an environment the only way any organisation can succeed is to treat their customers as their topmost priority.

Through an extensive research we have found that customer service expectations in the Israeli market are beyond being met. Most customers feel that there is a huge scope for improvement in the customer service quality within the region. Some of the top challenges that Freshworks has identified through research are:

  • Importance of customer service in an organisation’s growth strategy
  • Importance of speedy response to a customer query or grievance

WHO WILL YOU JOIN?

Chiefs/VPs/Directors/Heads/Senior Managers taking care of:

  • Customer Support
  • Customer Experience (CX)
  • Customer Service
  • Technology
  • Marketing
  • Digital Transformation
  • Omnichannel
  • Innovation

AGENDA AND TIMINGS

11:00 amWelcome remarks from MS Events
11:05 am  

PANEL DISCUSSION: Cut The Wait – 5 Steps to Speedy Customer Service

  • Why customer service should be a focal point in your growth strategy
  • Why the speed of service is a key factor in ensuring customer satisfaction
  • A deep dive into the five steps your organization can take to improve the speed of service
11:45 amQ&A: Attendees can participate and ask the panellists or moderator questions based on the discussion topics
12:00 pmClosing remarks and end of discussion

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CA 94301,
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